"SUCCESS MANTRA" # 111

TOPIC: CONFLICT MANAGEMENT

INDIVIDUAL NEEDS AND CONFLICT

Ignoring people’s basic behavioral needs/processes can cause problems. The examples below are obvious but often overlooked as sources of conflict by management/employees.

•         When faced with change, people usually say no before they say maybe before they say yes; the harder the change, the longer the no period


•         Individuals do things they think are sensible - for their reasons, not yours


•         If you attack someone’s logic you offend their ego


•         Individuals will work towards goals if they have helped set them


•         Forced compliance only changes behaviour, not the heart or mind


•         If you use your formal authority to get a response, it will be just that - formal


•         Individuals are motivated by self-interest and respond better to being asked, not told


•         Positive rewards bring more lasting compliance/change than do threats of punishment


•         To influence an individual start from where they are, not where you are


•         In changed behaviour there is always a tendency to slip back to the old ways


•         Most people prefer to remember only the good things in the past


•         People can only accept information that is within their own frame of reference


•          Perception alters reality with respect to what people want to see, hear or believe
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