"SUCCESS MANTRA" # 133

TOPIC:  EMPOWERMENT 

EMPOWERMENT Vs DELEGATION

Empowerment is not delegation because:

● Empowerment is where the organisation has enabled or coached the employee and now continues to support that person within the scope of his or her own work.

● Delegation is about giving away parts of your own job to someone else; it is not about giving people scope within their own jobs

However, the processes involved in delegating should be similar to those for

Empowering.

With empowerment, accountability and responsibility rest with the person empowered.

With delegation, responsibility can be passed on but accountability for ensuring the work

is done stays with the person who delegated the task.

OUTCOMES NOT INPUTS

Empowerment means clarifying required outcomes, not dictating inputs. Take, for example, the activity of changing a car wheel. By focusing on the outcomes rather than the process, there is scope for initiative and for attaining a sense of accomplishment:

● The spare wheel is securely fitted and complies with Ministry of Transport (MoT) requirements

● The damaged wheel and tools used are securely stowed in their allocated place

● The car has suffered no damage as a consequence of changing the wheel

● You suffer no injury as a result of changing the wheel

● No damage or suffering is caused to other road users whilst changing the wheel

● You arrive safely at your destination no later than twenty minutes beyond any pre-arranged appointment time

The above describes what the activity should look like when it has been properly

completed. It does not tell you how to do it. People can be empowered to achieve the

results with scope to think for themselves.

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