"SUCCESS MANTRA" # 135

TOPIC:  PROBLEM BEHAVIOUR

WHY DO PEOPLE BEHAVE BADLY AT WORK?

This is a complex question with many theories and viewpoints.

Key reasons include:

● Subconscious replay of childhood behaviors

● Hidden agendas

● Acting out a role

● Feeling bad, which leads to acting badly

● Poor knowledge of good, helpful behaviors and their impact on people

● Bad behaviour is seen as a powerful means of control

● Strong feelings of fear, anger, inadequacy, inferiority and self-hatred

● Self-protection

● Attention-seeking

EFFECTS OF NEGATIVE BEHAVIOR

Let’s be honest, we can all act badly from time to time. It’s all a matter of degree. When

someone at work habitually bullies, dominates, flirts or acts dumb it can:

● Lower the morale of the workforce and possibly lead to illnesses

● Reduce productivity

● Impair quality

● Affect customer service

● Increase or create tension/friction

● Force good staff to leave

● Bring a small business to its knees

WHAT CAN MANAGEMENT DO ABOUT IT?

In General:

● Be aware of negative behaviors and observe

● Raise team morale (social gatherings, bonuses, staff awards)

● Keep lines of communication open (keep no secrets)

● Talk to all staff (meetings, individual chats, invite disclosures)

● Use formal procedures when necessary

Specifically:

● Ask the individuals concerned to discuss work/problems

● State that their behaviors have been noticed - give concrete examples

● Explain the effect it is having

● Ask what they propose to do about it

● Find out if they need help

● State clearly what will happen if things don’t improve

● Carry it out

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