"SUCCESS MANTRA" # 140

TOPIC:  COMPETENCIES

COMPETENCY-BASED INTERVIEWING

Competency-based interviewing (CBI) differs from conventional interviewing in that questions are asked that allow candidates to demonstrate their experience and past behaviour in respect of a particular competency. Variations include:

·         Sending candidates details of the competencies that the company is seeking and, sometimes, even sending the company’s own competency details

·         Asking candidates to send in or bring to interview specific written examples of their past experiences in a particular competency

·         Using probing questions at the interview to establish exactly what the person did at the time and why. This also enables the candidate to fully demonstrate their ability

·         Assessing the candidates against the key competencies required

Typical interview questioning:

·         ‘Tell me about a time when you had to communicate some information to many people.’

·         ‘What were the factors you considered?’

·         ‘Why did you choose that method?’

·         ‘What was the result?’

·         ‘What would you do differently another time?’

·         ‘Who do you consider to be your ‘customers’?’

·         ‘How do you know how well you are meeting their needs?’

·         ‘When was the last time you acted on their feedback?’

·         ‘How did you ….?’

·         ‘What was the effect of ....?’

·         ‘What exactly did you do?’

·         ‘When was the last time you .…?’

·         ‘Why did you ….?’

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