"SUCCESS MANTRA" # 121

TOPIC: MANAGING CHANGE

POSITIVE RESPONSE

1    Reactions will be different at each phase of the change program:

•     Uninformed Optimism: People are self-confident and positive towards the change

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•     Informed Pessimism: People start exhibiting negative responses to change; lose confidence

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•     Hopeful Realism: People start to see achievability of change; confidence starts growing 

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•     Informed Optimism: Confidence returns; people throw themselves into project

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•      Completion: People help rest of organisation; give out confidence

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